The Car Rental industry is an essential provider of transportation and mobility services, during normal times but also during the COVID-19 outbreak, for anyone who needs to travel, and all those who move or provide critical services, including healthcare professionals, emergency services and utilities.

The suggested protocols for the car rental industry were compiled based on input from leading car rental companies either directly or from their public announcements around the safe, healthy, and responsible reopening of car rental services to the public. The protocols also take into account World Health Organisation (WHO) guidelines. The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety, and physical distancing guidance which travellers will need and expect.

Note that these recommendations are subject to change and may be enhanced as new information about the virus becomes available. These recommendations are based on the operational characteristics of each car rental business and consultation is recommended prior to implementation. It is recommended that all car rental practices follow local and national legislation and the latest guidance from public health organisations including the WHO.

For the purpose of alignment across industries within the Travel & Tourism sector, WTTC has divided the protocols in four pillars, namely:

1. Operational and Staff Preparedness

2. Ensuring a Safe Experience

3. Rebuilding Trust & Confidence

4. Implementing Enabling Policies