The recommended protocols for outdoor shopping and retail establishments was compiled on the basis of the insights and framework developed by The Bicester Village Shopping Collection following the successful re-opening of its two Villages in China1 . It is provided to support the responsible reopening of outdoor retail establishments to the public. The objective is to ensure that protocols, which respect government guidelines, are in place across all relevant functions with an increased focus on protective hygiene and physical distancing protocols which guests will need and expect.

Note that these protocols are subject to change and may be enhanced as new information about the virus becomes available. The protocols are based on the operational characteristics of outdoor retail and consultation with local governments and health authorities is recommended prior to implementation.

For the purpose of alignment across industries within the Travel & Tourism sector, WTTC has divided the protocols in five pillars, namely:

1. Restarting Operations

2. Ensuring a Responsible & Secure Experience

3. Rebuilding Trust & Confidence

4. Integrating Innovation 5. Implementing Enabling Policies