October 2019
The Future of Work and Skills Development in Tourism – Policy Paper
This paper prepared by the World Tourism Organization (UNWTO) in collaboration with its Affiliate Member CEGOS and benefitting from International Labour Organization (ILO) contributions within the framework of the 9th Meeting of Tourism Ministers of the G20, presents the emerging realities resulting from the transformations affecting the current and future of work in tourism. It aims to provide recommendations to G20 countries to position tourism in the G20 Agenda, adapt the future of work to new realities and ensure their alignment with the Sustainable Development Goals (SDGs) and the 2030 Agenda.