With so many industry players having experienced crises, there is a wealth of information, enabling the sector to build on past experiences as we look to the future. Even in the current crisis, numerous hospitality players have adapted with agility, with some even offering hotel rooms to front-line medical personnel; in turn providing the sector with a unique set of insights to embrace a safe travel experience.

The suggested protocols for hospitality were compiled based on input from leading hospitality companies either directly or from their public announcements around the safe, healthy and responsible reopening of hotels to the public. The protocols also take into account World Health Organisation (WHO) and the US’ Centers for Disease Control and Prevention (CDC) guidelines. The objective is to ensure that protocols are in place across all relevant functions with an increased focus on health, safety and physical distancing guidance which travellers will need and expect.

Note that these recommendations are subject to change and may be enhanced as new information about the virus becomes available. These recommendations are based on the operational characteristics of each hotel and consultation is recommended prior to implementation. It is recommended that all hotel practices follow local and national legislation and the latest guidance from public health organisations including the WHO.

For the purpose of alignment across industries within the Travel & Tourism sector, WTTC has divided the protocols in four pillars, namely:

1. Operational and Staff Preparedness

2. Ensuring a Safe Experience

3. Rebuilding Trust & Confidence

4. Implementing Enabling Policies