The suggested protocols for short-term rentals were compiled based on input from leading companies and associations in the Short-Term Rental industry, many of which have partnered with trusted experts in public health and governments to support the safe, healthy, and responsible reopening of this type of accommodation to the public. The objective of these protocols is to promote consistent standards across all relevant functions with an increased focus on health, safety, and physical distancing in line with what travellers need and expect.

Note that these recommendations are subject to change and may be enhanced based on developments of the epidemiological situation and lifted once there is no longer a risk of spreading the virus. The information is based on the operational characteristics of each short-term rental and consultation is recommended prior to implementation. It is recommended that all short-term rental practices follow the latest guidance from local, national, regional and/or global public health organisations, including the World Health Organization (WHO).

It is essential to note that the measures highlighted are based on higher risk contexts where sustained ongoing transmission is evident. As such, Short-Term Rentals should modify measures based on applicable local, national and/or global health guidance and legislation. Measures should be limited in time and re-evaluated and monitored regularly based on public health data. In addition, when more efficient measures become available, they should be implemented at the earliest opportunity and defunct measures removed. Specifically, if there are several measures available that can safeguard the health of guests and workers, the least costly one should be preferred, especially for small and medium-sized businesses.

The proposed Short-Term Rental Protocols are designed to be actionable for Short-Term Rental Operators, rather than the platform, given that the platforms’ role is to facilitate the transaction between the operators and guests. Nevertheless, the platforms should raise awareness of the protocols. To ensure consistency, the following key terms have been defined below:

• Short-term rental: An entire furnished dwelling unit, accessory dwelling unit, such as an apartment over a garage or a basement apartment, or any other space made available for rent by guests for a maximum duration defined by national and local legislation

• Short-term rental operator: The single property owner, SME or property management company that is the proprietor of a short-term rental, whether in the capacity of owner, lessee, mortgage in possession, licensee, trustee in possession, trustee in bankruptcy, receiver, executor or in any other capacity

• Short term rental platform: An intermediation service which is intended to connect, for remuneration, potential guests with professional or non-professional hosts offering short-term accommodation services.

For the purpose of alignment across industries within the Travel & Tourism sector, WTTC has divided the protocols in four pillars, namely: 1. Promoting Operational and Staff Preparedness 2. Delivering a Safe Experience 3. Rebuilding Trust & Confidence 4. Implementing Enabling Policies